Journal
A cabinet without a department for every screen
1 min
Roles, statuses, and a queue. The width of the product does not have to match a headcount.
A screen is not a job title
Cabinets are often drawn as if every list needs its own person. In a small operation that blocks launch.
I shape statuses so one person can carry an enquiry to the end.
The queue beats the storefront
If the enquiry is invisible, a pretty list does not help. Filter and state come before decoration.
What stays after launch
After launch the cabinet can grow. The first version has to close the enquiry path, not the whole wishlist.